United Carlton are pleased to offer a remote support service which allows us to diagnose the problem remotely. We can then either solve it through remote access, eliminating the need for a technician to visit, or in the case the problem cannot be fixed remotely, ensuring the technician knows in advance what the fault is and can prepare accordingly, work faster and minimise your downtime. It also helps you, and us, to lower our respective organisations’ carbon footprint by reducing the number of miles travelled by our technicians.
This service is offered to you at no additional cost; it’s quick and easy to set up and requires only an active internet connection.
You’ll need to telephone our support staff on 0845 456 0022 and choose option 1, and one of our staff will direct you from there.
Once one of our staff have given you a Support Key, please click this link to use Remote Support.
Important Service Update
Following the recent government announcement, we are currently taking steps to ensure the safety of both our customers and our staff. Consequently, this means reducing the presence of our field-based engineering team.
With this in mind, we will only be carrying out remote-fix activity for all clients apart from those delivering critical services as defined by the government.
If you still wish to log a service call, please continue to our Support page.