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Support

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Important Service Update

While we continue to provide a full range of services for our clients, we are taking steps to ensure the safety of both our customers and our staff.

Consequently, our field-based engineering team are following appropriate safety procedures, potentially resulting in a slightly altered service capability for some of our customers.

Read about our safety procedures and device health packs on our group device safety measures page.

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The sale is the beginning, not the end

United Carlton takes an active role in the day-to-day work of our customers’ businesses, which is why ongoing support is a vital part of the relationship.

We don’t sell a product and call it “job done” – we maintain responsibility for that product, its upkeep and its effectiveness.

With United Carlton, you buy a 99% device uptime. And for the other 1%…

  • We have a sub four-hour average callout response time
  • We have a nationwide network of highly-trained engineers who record a 95% first-time fix rate
  • We have warehouses with over £1m  in replacement parts stocked – no waiting times for essential repairs

Find out more about our support using the links below. If you need to log a support call, please dial 0845 456 0022, or send us a message here