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Important Service Update

While we continue to provide a full range of services for our clients, we are taking steps to ensure the safety of both our customers and our staff.

Consequently, our field-based engineering team are following appropriate safety procedures, potentially resulting in a slightly altered service capability for some of our customers.

Read about our safety procedures and device health packs on our group device safety measures page.



The sale is the beginning, not the end

United Carlton takes an active role in the day-to-day work of our customers’ businesses, which is why ongoing support is a vital part of the relationship.

We don’t sell a product and call it “job done” – we maintain responsibility for that product, its upkeep and its effectiveness.

With United Carlton, you buy a 99% device uptime. And for the other 1%…

  • We have a sub four-hour average callout response time
  • We have a nationwide network of highly-trained engineers who record a 95% first-time fix rate
  • We have warehouses with over £1m  in replacement parts stocked – no waiting times for essential repairs

Find out more about our support using the links below. If you need to log a support call, please dial 0845 456 0022, or send us a message here