United Carlton Office Systems Ltd was established in 1987 and has grown in size and reputation year after year. We now have 2 sites, Gateshead and York, with over 80 staff to look after our 5,000 + accounts. This fantastic market position means our current sales per year are now in excess of £12 million per annum.
We’re incredibly proud of the fact that we rarely lose a customer yet we successfully attract many more each year.
WHY CHOOSE US?
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COMMUNICATION
Getting in touch with the right person is only a phone call away. We purposely have only a couple of layers of management, meaning we always respond swiftly and effectively to any issue. You won’t get lost in the system, your details won’t take ages to find and you won’t be treated like a number in a phone queue.
ACCOUNTABILITY
Your Account Manager will do exactly that. Every aspect of your account will go through them, meaning a consistent approach and a familiar face.
Most of our Account Managers are either Directors or long standing employees, so you’re not just a job to them. They have a vested interest in making your experience with United Carlton as smooth as possible.
RECOMMENDATION
United Carlton always make sure you get the best product for the job... not the most expensive! We have no commitments to any single manufacturer, which means we choose what’s right for you, not what’s right for them.
We’re a safety net between you and the supplier, because no manufacturer will be honest about a weakness in their product range... we will.
FLEXIBILITY
In the unlikely event of equipment failure, United Carlton respond efficiently and courteously. We have a very fast response time by engineers who can personally access spare parts, and we have loan machines to keep your company active during longer repairs.
RESOURCES
United Carlton purposely over employs in the area of our business we consider the most crucial... engineering. We pride ourselves in our exceptional customer service and response times, and this can only be achieved by putting the customer first. That’s why our stores have a constant supply of over £450,000 worth of spares and consumables for all your office needs.
An average call out is well within the 4 hours we strive for and our local workshops are equipped to deal with repairs or loans at any time of day.
WHAT MAKES US DIFFERENT?
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STABILITY
In 2005 and again in 2008, United Carlton were placed in the top 20 fastest growing local companies in the North East. With over 5,000 machines and a solid customer base, United Carlton are a company with a solid past, an exciting present and a bright future.
INVESTMENT
United Carlton are a self perpetuating company with profits being invested back into the business in order to maintain our incredibly high standards of customer service. This investment also allows us keep up with the ever changing initiatives in office equipment.
COST REDUCTION
At United Carlton we pride ourselves in making your business work better and cost less. The solutions we provide are specifically designed to streamline the way your documents are printed, scanned and copied in order to increase productivity and decrease waste.
ENVIRONMENT
Our Zero Carbon Scheme – in partnership with Toshiba and CO2 Balance.
United Carlton and Toshiba are committed to helping the environment. Together, we’ve joined forces with CO2 Balance, world renowned experts in offsetting the carbon footprint of any company. They do it for us, they can do it for you.
Put simply, our Zero Carbon Scheme gives back to the environment what we’ve all spent decades taking out.
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